Using the internal office conflict procedure to deal with an employer related issue is a necessary and valuable tool to resolving a problem in your workplace. Unfortunately, navigating the procedure can present stresses you probably weren’t prepared to handle.
In a perfect world, you would go to work every day, do your job, and go home. No muss. No fuss.
Unfortunately, there may come a point in time where something happens to you, involving you or affecting you at your job. When this happens, you may have to use your internal office procedures in order to address the issue.
Most employers who have established internal procedures try their best to ensure the procedures are as clear, concise and simplistic as possible. The idea is the user of these processes (employees, employers) should be able to engage these processes in an effort to reach a desired resolution.
However, if you’re an employee, these procedures can be stressful for a variety of “NOT KNOWING” reasons:
Not knowing where to start
Not knowing if you are using the procedure correctly
Not knowing what you should do if you need to correct something
Not knowing how long you should wait for a response
Not knowing what to do next if you disagree with the resolution
So, if you find yourself in a position of having to navigate the internal office procedures, here some things to consider to help you KNOW what you need to know:
If your company has an internal website, check out the resources. If not, speak to your HR department in order to get some background on the policies.
Ask if you start the process and realize you are doing it wrong, find out if it is permissible to start the process over again (and more importantly, if there are any time limits, will the clock reset when you start over)
Ask if you are permit to submit corrections or attachments which address any confusion.
Ask how long you have to wait for a response and when you should be checking in for response.
Ask what you need to do AFTER the response (this may tell you if you need to reach out to an attorney because you have done all you can internally).
Again, internal office procedures are designed to serve as a tool to resolve a potential issue internally. If done properly, an issue should be able to be addressed by the procedure. Just make sure you educate yourself about using it affectively.
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